At Devgro (OPC) Pvt. Ltd. (“DEVGRO”, “We”, “Us”, or “Our”), we strive to ensure a seamless experience for purchasing and installing our water purifiers and RO systems. Because water purifiers require technical handling and specialized on-site setup, our policies regarding cancellation, returns, and refunds are strictly governed by the following rules.

A. Order Confirmation & Delivery

1. Your order becomes final and confirmed once full payment is received online through our verified payment gateway.

2. DEVGRO will process and deliver the product to the delivery address provided by you at checkout.

3. Standard delivery and installation are normally completed within 15 (fifteen) working days from the date of payment confirmation, depending on logistics and local technician availability in your region.

B. Cancellation Policy

1. Standard Rule: Once payment is processed, order cancellation is not permitted as products are immediately assigned to the logistics and technician pipeline.

2. The Only Exception: You may request an order cancellation only if the product is NOT delivered and installed within 15 working days from the payment date.

3. How to Request Cancellation: If your order qualifies for the above exception, you must contact our Customer Care or email us with:

   • Order ID

   • Transaction / Payment reference number

   • Registered phone number

4. No cancellation requests will be entertained for any other reasons once payment is successful.

C. Transit Damage & Defect Policy (Upon Delivery)

Water purifiers are sensitive filtration systems. We take strict measures to prevent any damage, and we follow a formal verification protocol:

1. Outer Packaging Inspection: Please inspect the outer box at the time of delivery. If the package appears crushed, wet, torn, or tampered with, please inform the delivery personnel and contact DEVGRO Customer Support immediately.

2. Defects or Transit Damage: If a product is discovered to be physically damaged or inherently defective upon arrival/unboxing, you must report it to DEVGRO Customer Support immediately.

3. Technical Inspection: An authorized DEVGRO service technician will visit your site to evaluate the unit. Based on the technical assessment and warranty guidelines, DEVGRO will determine if the issue will be resolved via:

   • Repair (replacing affected parts with genuine spare parts), or

   • Product Replacement (if the unit is determined completely non-repairable).

4. The technical decision of DEVGRO’s authorized service team regarding repair vs. full replacement shall be final.

D. Return & Refund Policy

1. No Post-Delivery Returns: Once a water purifier or RO system has been successfully delivered and unboxed at your location, it is not eligible for returns or refunds.

2. Exclusions: Returns, refunds, or order reversals will NOT be allowed for reasons including, but not limited to:

   • Change of mind or no longer needing the unit.

   • Wrong product model or size selected by the customer during checkout.

   • Dissatisfaction with product features that are functioning as per standard specifications.

   • Water quality or compatibility issues arising from local water/electricity fluctuations (e.g., highly abnormal inlet TDS levels that exceed the standard rated capacity of the machine).

   • Cosmetic expectations or minor structural differences due to regular manufacturing updates.

   • Any functional issue that can be fully rectified under the standard product warranty terms.

E. Refund Execution (Where Applicable)

1. If a refund is formally approved by DEVGRO management under the strict provisions of Section B (Non-delivery past 15 days) or Section C (Irreparable verified damage upon arrival), the full order value will be reversed.

2. Mode of Refund: The approved amount will be credited back strictly to the original payment method used during checkout.

3. Under no circumstances will DEVGRO process refunds via cash, cheque, or alternative bank accounts. Please allow 7–10 working days for the transaction to reflect in your account post-approval.