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PRIVACY POLICY


Devgro (OPC) Pvt. Ltd. (“Company”, “DEVGRO”, “We”, “Us”, or “Our”) is committed to ensuring the privacy of the users (“User”, “You”, or “Your”) on its website (“Website”) and/or mobile application (“Mobile App”). In furtherance of the same, DEVGRO has framed this Privacy Policy in accordance with the Information Technology Act, 2000 (“Act”) read with the applicable Rules thereunder.

This Privacy Policy describes how we collect, use, process, disclose, and safeguard your information when you visit our Website or Mobile App to browse or purchase water purifiers, RO systems, or related services.

1. Information We Collect

We collect personal information that you voluntarily provide to us when registering on the Website/Mobile App, placing an order, or requesting service support. This may include:

  • Personal Identifiers: Name, email address, shipping/billing address, and phone number.

  • Financial Data: Payment details processed through secure third-party payment gateways (we do not store your raw card or net-banking credentials).

  • Service & Technical Data: IP addresses, browser type, device information, location data (for service delivery), and cookies.

2. How We Use Your Information

DEVGRO processes your information for purposes based on legitimate business interests, the fulfillment of our contract with you, and compliance with our legal obligations:

  • To facilitate account creation, login, and order fulfillment.

  • To dispatch technicians for product installation, maintenance, or repair services.

  • To send administrative information, product updates, and promotional communications.

  • To improve our Website/Mobile App performance and user experience.

3. Sharing and Disclosure of Information

We only share your information with your consent or in the following necessary scenarios:

  • Third-Party Service Providers: We may share data with delivery partners, payment processors, and service technicians to complete transactions and fulfill service requests.

  • Legal Obligations: We may disclose your information where we are legally required to do so to comply with applicable laws, government requests, or judicial proceedings under the Act.

4. Data Security

We implement appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, please remember that no electronic transmission over the internet or information storage technology can be guaranteed 100% secure.

5. Cookies and Tracking Technologies

We may use cookies and similar tracking technologies to access or store information. You can set your browser to refuse all or some cookies, but this may limit your ability to use certain features of our Website or Mobile App.

6. Your Rights

Under the applicable rules of the Information Technology Act, 2000, you have the right to review, correct, update, or delete the personal information we hold about you by logging into your account or contacting us directly.

7. Changes to This Policy

We may update this privacy policy from time to time. The updated version will be indicated by an updated "Revised" date and the updated version will be effective as soon as it is accessible.

8. Grievance Officer

In accordance with the Information Technology Act, 2000 and rules made thereunder, the name and contact details of the Grievance Officer are provided below:

  • Attn: Grievance Officer, Devgro (OPC) Pvt. Ltd.

  • Address: Ahilyanagar, Maharashtra, India

  • Email: devgro.india@gmail.com