At Devgro (OPC) Pvt. Ltd. (“DEVGRO”, “We”, “Us”, or “Our”), we strive to ensure that your water purifiers, RO systems, and service parts are delivered securely and billed accurately. Please review our terms regarding invoicing, shipping fees, and installation schedules.

A. Billing & Payment Terms

1. Accurate Information: The customer must provide accurate, current, and complete billing information (including full name, billing address, contact number, and GSTIN if applicable) at the time of checkout. DEVGRO is not responsible for delayed deliveries resulting from incorrect details.

2. Pricing & Taxes: All prices displayed on our website/mobile app are listed in Indian Rupees (INR) and are inclusive of Goods and Services Tax (GST) unless specified otherwise.

3. Payment Modes: We accept payments securely via integrated payment gateways supporting Credit/Debit Cards, Net Banking, UPI, and authorized mobile wallets.

4. Order Invoicing: A digital tax invoice will be sent to your registered email address immediately upon order confirmation. A physical copy of the invoice will accompany the product package.

B. Shipping & Delivery Guidelines

1. Shipping Locations: We currently ship and deliver our products across select regions, with specialized priority services in Maharashtra (including Ahilyanagar). Delivery availability to your specific pincode can be verified at the checkout page.

2. Dispatch Timeline: Confirmed orders for standard water purifiers are typically processed and dispatched from our warehouse within 2–4 working days.

3. Delivery Window: Standard delivery takes approximately 7–15 working days from the date of order confirmation, depending on your geographic location and local logistics factors.

4. Shipping Charges: Shipping fees, if applicable, will be clearly calculated and displayed on the checkout page before you make the final payment.

C. On-Site Inspection & Delivery Protocol

1. Package Verification: We strongly advise customers to carefully inspect the outer packaging of the product at the time of delivery. If the box appears heavily damaged, punctured, or tampered with, please note it on the delivery receipt and contact DEVGRO Customer Support immediately.

2. Authorized Unboxing: To protect your product warranty, do not unbox the water purifier yourself. The secure unboxing and structural inspection must be conducted exclusively by an authorized DEVGRO service technician during the installation visit.

D. Integrated Installation Schedule

1. Technician Allocation: Once the product is successfully delivered to your doorstep, our automated service system logs an installation request for your address.

2. Installation Timeline: An authorized DEVGRO service technician will contact you to schedule an appointment. Standard installation is typically completed within 24–48 hours post-delivery.

3. Pre-requisites for Installation: The customer must ensure a functional electrical outlet and a continuous raw water input source are available at the installation site prior to the technician's arrival.